FAQs Regency Hotels in Uruguay

Regency Golf and Regency Way are approximately a 15-minute drive from Plaza Cagancha, while Regency Park is approximately 45 minutes away by car.

Check-in begins at 2:00 p.m. and check-out is until 11:00 a.m. the following day. These are the standard check-in and check-out times and may vary for guests booking a day-use stay. In such cases, the schedule will depend on the number of hours reserved.

If you have booked a rate that includes complimentary early check-in and/or late check-out, you must request it upon arrival at the hotel, and it will be subject to availability. If you require an early check-in, we recommend contacting the hotel before your arrival. Although it remains subject to availability, we will prioritize your request when assigning your room. If your rate does not include this benefit and you wish to check in early or check out late, the service may be arranged for an additional charge, subject to availability.

If you need to stay at the hotel for a few additional hours before your departure, you may continue using the hotel's facilities after notifying the Front Desk. Your luggage will be stored for safekeeping. If you would like extended access to the hotel's amenities, you may request a day-use service for an additional charge.

We accept major credit and debit cards (Visa, Mastercard and American Express). Bank transfers are accepted only in exceptional cases. If you require this payment method and receive prior approval from the hotel, please request the bank account details by emailing reservas@regency.com.uy.

A valid credit card is required to guarantee your reservation. No charges will be made if you book a rate that offers free cancellation up to 24 hours before check-in. This will depend on the rate selected. For non-refundable rates, payment is required at the time of booking.

Reservations made under a non-refundable rate cannot be changed or canceled. For flexible rates, if you cancel less than 48 hours before your arrival date or fail to arrive (No Show), the hotel will charge the equivalent of one (1) night's accommodation in the room category reserved.
For stays longer than 20 days, if you cancel less than 5 days before your arrival date or fail to arrive (No Show), the hotel will charge the equivalent of two (2) nights' accommodation in the room category reserved.

From November 15 through Easter Week, guests holding a Uruguayan ID card and/or passport are required to pay 10% VAT. As of October 1, 2025, under a decree issued by the Municipality of Montevideo, foreign guests aged 12 and over are required to pay a tourist tax of USD 1 per night, up to a maximum of USD 5 per stay.

If you have dietary restrictions for health reasons, please contact the hotel in advance so we can take your specific requirements into account and provide suitable breakfast options.

If you have dietary restrictions for health reasons, please contact the hotel in advance so we can accommodate your specific requirements and provide suitable meal options.

Cribs are available at no additional charge and can be added to your room.

Yes. The hotel is pet-friendly. Pets are welcome for an additional charge. They are not permitted in the restaurant or pool areas and must remain under their owner's supervision and responsibility at all times.

Bathtubs are available in selected room categories. If you require a room with a bathtub, we recommend requesting it at the time of booking.

Regency Park Hotel features both an outdoor swimming pool and a heated indoor pool maintained at 28°C (82°F).
Regency Way Montevideo Hotel features an outdoor swimming pool, which is available subject to weather conditions.

All of our hotels offer parking facilities. We recommend checking the services listed for each hotel on our website to learn about the specific parking options available at each property.